If you choose this option to get help, please let me know. If you are a paying customer, you have the privilege to contact the help desk at.Thanks in advance! Hello sreenath830! My name is Borislav and I will be glad to help you solve your malware problem. I am running Windows 7 home premium 64 bit on a Sony Vaio laptop. I am not sure if this is malware related or not, but any suggestions/help is greatly appreciated. The computer does not freeze in safe mode, which is how I was able to run the AVG search. I set the program to 'run as administrator' but I still get the same strange pop-up box. I will include the logfile along with a strange error message that was not previously seen. I have run AVG anti-virus, which came back clean. The mouse cursor also disappears, and the only thing that resolves it is a hard reboot. Hello, I am experiencing a problem in which my computer will freeze after approx 5-10 min after startup. The problem is, when I open a file with word the hole system hangs. System environment: Mac Pro: Mac OS X 10.9.5 Mavericks (as a server configured) Specifications: External RAID system (via Fireware connected) Client: Mavericks 10.9.5 no open directory Hi guys, I wanted to ask for help with Microsoft word.
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